SITE TERMS

By accessing this website you agree to the following terms. If you do not agree to the following terms, please notice that you should not use the site.

The contents of this website are intellectual property of NAVTEQ B.V. or its affiliates (hereinafter: “NAVTEQ”). Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of NAVTEQ is prohibited except in accordance with the following terms. NAVTEQ consents to you browsing this website on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by NAVTEQ. Individual documents in our World Wide Web pages may be subject to additional terms indicated in those documents.

The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.

This website and the contents herein are provided as a convenience to you. The contents of this website are provided on "as is" and "as available" basis. NAVTEQ does not warrant that the pages of its Website will be uninterrupted or error-free. NAVTEQ reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. NAVTEQ SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF NAVTEQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF NAVTEQ WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

For your easy accessibility NAVTEQ may include links to sites on the Internet that are owned or operated by third parties. By linking to such third-party site, you shall review and agree to that site's rules of use before using such site. You also agree that NAVTEQ has no control over the content of that site and cannot assume any responsibility for material created or published by such third-party sites. In addition, a link to a non-NAVTEQ site does not imply that NAVTEQ endorses the site or the products or services referenced in such third party site.

By submitting material to any of our servers, for example, by e-mail or via the website, you agree that: (a) the material will not contain any item that is unlawful or otherwise unfit for publication; (b) you will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material; and (c) you own the material or have the unlimited right to provide it to us and NAVTEQ may publish the material free of charge and/or incorporate it or any concepts described in it in our products without accountability or liability (d) you agree not to take action against us in relation to material that you submit and you agree to indemnify us if any third party takes action against us in relation to the material you submit.

NAVTEQ is a registered trademark of NAVTEQ Corporation. NAVTEQ's product names are either trademarks or registered trademarks of NAVTEQ. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the site without the prior written consent of NAVTEQ or the third party owner thereof.

END USER LICENSE AGREEMENT

PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE USING THE NAVTEQ DATABASE

1.    NOTICE TO THE USER
THIS IS A LICENSE AGREEMENT - AND NOT AN  AGREEMENT FOR SALE - BETWEEN YOU AND NAVTEQ EUROPE B.V. FOR YOUR COPY OF THE NAVTEQ NAVIGABLE MAP DATA-BASE, INCLUDING ASSOCIATED COMPUTER SOFTWARE, MEDIA AND EXPLANATORY PRINTED OR DOWNLOADED DOCUMENTATION PUBLISHED BY NAVTEQ (JOINTLY "THE DATABASE"). BY USING THE DATABASE, YOU ACCEPT AND AGREE TO ALL TERMS AND CONDITIONS OF THIS END USER LICENSE AGREEMENT ("AGREEMENT"). IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PROMPTLY RETURN THE DATABASE OR DELETE THE DATABASE FROM YOUR SYSTEM, ALONG WITH ALL OTHER ACCOMPANYING ITEMS, TO NAVTEQ FOR A REFUND.

2.    OWNERSHIP
The Database and the copyrights and intellectual property or neighboring rights therein are owned by NAVTEQ or its licensors. Ownership of the media on which the Database is contained is retained by NAVTEQ and/or your supplier until after you have paid in full any amounts due to NAVTEQ and/or your supplier pursuant to this Agreement or similar agreement(s) under which goods are provided to you.

3.    LICENSE GRANT
NAVTEQ grants you a non-exclusive license to use the Database for your personal use or, if applicable, for use in your business' internal operations. This license does not include the right to grant sub-licenses.

4.    LIMITATIONS ON USE
The Database is restricted for use in the specific system for which it was created. Except to the extent explicitly permitted by mandatory laws (e.g. national laws based on the European Software Directive (91/250) and the Database Directive (96/9)), you may not extract or reutilize substantial parts of the contents of the Database nor reproduce, copy, modify, adapt, translate, disassemble, decompile, reverse engineer any portion of the Database. If you wish to obtain interoperability information as meant in (the national laws based on) the European Software Directive, you shall grant NAVTEQ reasonable opportunity to provide said information on reasonable terms, including costs, to be determined by NAVTEQ.

5.    TRANSFER OF LICENSE
You may not transfer the Database to third parties, except when installed in the system for which it was created or when you do not retain any copy of the Database, and provided that the transferee agrees to all terms and conditions of this Agreement and confirms this in writing to NAVTEQ. Multi-disc sets may only be transferred or sold as a complete set as provided by NAVTEQ and not as subset thereof.

6.    LIMITED WARRANTY
NAVTEQ warrants that, subject to the warnings set out below, for a period of 12 months after acquisition of your copy of the Database, it will perform substantially in accordance with NAVTEQ's Criteria for Accuracy and Completeness existing on the date you acquired the Database; these criteria are available from NAVTEQ at your request. The limited warranty in this section 6 is provided to you by NAVTEQ Europe B.V. of De Run 1115, 5503 LB Veldhoven, The Netherlands.

If the Database does not perform in accordance with this limited warranty, NAVTEQ will use reasonable efforts to repair or replace your non-conforming copy of the Database. If the returned Database is found by NAVTEQ not to be defective, a replacement of the same Database release and version will be sent to you at a charge of € 25 plus shipping and handling costs. If these efforts do not lead to performance of the Database in accordance with the warranties set out herein, you will have the option to either receive a reasonable refund of the price you paid for the Database or to rescind this Agreement. This shall be NAVTEQ's entire liability and your sole remedy against NAVTEQ. Except as expressly provided in this section, NAVTEQ does not warrant nor make any representations regarding the use of results of the use of the Database in terms of its correctness, accuracy, reliability, or otherwise. NAVTEQ does not warrant that the Database is or will be error free. No oral or written information or advice provided by NAVTEQ, your supplier or any other person shall create a warranty or in any way increase the scope of the limited warranty described above. The limited warranty set forth in this Agreement does not affect or prejudice any statutory legal rights that you may have under the legal warranty against hidden defects.

7.    LIMITATION OF LIABILITY
The price of the Database does not include any consideration for assumption of risk of consequential, indirect or unlimited direct damages which may arise in connection with your use of the Database. Accordingly, in no event shall NAVTEQ be liable for any consequential or indirect damages, including without limitation, loss of revenue, data, or use, incurred by you or any third party arising out of your use of the Database, whether in an action in contract or tort or based on a warranty, even if NAVTEQ has been advised of the possibility of such damages. In any event NAVTEQ's liability for direct damages is limited to the price of your copy of the Database. THE LIMITED WARRANTY AND LIMITATION OF LIABILITY, SET FORTH IN THIS AGREEMENT, DO NOT AFFECT OR PREJUDICE YOUR STATUTORY RIGHTS WHERE YOU HAVE ACQUIRED THE DATABASE OTHERWISE THAN IN THE COURSE OF A BUSINESS.

8.    WARNINGS
The Database may contain inaccurate or incomplete information due to the passage of time, changing circumstances, sources used and the nature of collecting comprehensive geographic data, any of which may lead to incorrect results. The Database does not include or reflect information on - inter alia - neighborhood safety; law enforcement; emergency assistance; construction work; road or lane closures; vehicle or speed restrictions; road slope or grade; bridge height, weight or other limits; road or traffic conditions; special events; traffic congestion; or travel time.

9.    GOVERNING LAW
This Agreement shall be governed by the laws of the jurisdiction, in which you reside at the date of acquisition of the Database. Should you at that moment reside outside the European Union or Switzerland, the law of the jurisdiction within the European Union or Switzerland where you acquired the Database shall apply. In all other cases, or if the jurisdiction where you acquired the Database cannot be defined, the laws of the Netherlands shall apply. The courts competent at your place of residence at the time you acquired the Database shall have jurisdiction over any dispute arising out of, or relating to this Agreement, without prejudice to NAVTEQ's right to bring claims at your then current place of residence.

10.    SHIPMENT

10.1 Address changes:You are responsible for notifying NAVTEQ of any address changes. The Database ordered and subscription updates will be sent to the address submitted during the online order and/or activation process on the NAVTEQ website. In the event that a shipment is returned due to an unregistered change of address, and you request that NAVTEQ re-ship the map data product to another address, you will be liable for applicable additional shipping and handling charges.

10.2 Product shipments:You are responsible for notifying NAVTEQ within 30 days of shipping date if an ordered copy of the Database is not received at the address submitted by you during the ordering process. NAVTEQ will replace the missing product only if notified of non- receipt within 30 days of shipping date. Product subscription owners are responsible for notifying NAVTEQ of non-receipt of updates. If you are a subscriber and fail to notify NAVTEQ of a change in your mailing address, NAVTEQ's obligation to deliver updates ends with the expiration data of the subscription.

10.3 Damages during shipment:Request for replacement must be made within 30 days after the shipping date noted on the delivery note. NAVTEQ will replace Database copy damaged during shipment from NAVTEQ with the same version of the Database originally received. No refunds or map area exchanges will be given on damaged map data products. NAVTEQ will not replace map data products damaged due to abuse or neglect by you.

11.    RETURNS AND EXCHANGES

11.1 Only unopened physical copies of the Database purchased direct from NAVTEQ on its website can be returned to NAVTEQ for refund or exchange. No partial refunds will be given on map data product subscriptions. Exchanges: All exchanges shall be of the same Database release and Database product line. A shipping and handling fee will be charged to deliver the exchangement Database.

11.2 In addition to your 30-day return and exchange guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven working days. This means you have the right to withdraw from the purchase of a Database within seven working days of the day after the date the item is delivered. This applies to all physical copies of the Database but not for Databases that are downloaded. NAVTEQ can also not accept cancellations of contracts for Database copies where the item has been unsealed.

11.3 In case of a return: your credit card account will be credited for the price of the Database. If your order included a discounted Database, the refund will be given to the lower-priced Database. Partial returns of map sets will not be accepted. The shipping costs for returning your copy will be paid by you. Your request for returns and exchanges has to be done by contacting NAVTEQ within 30 days after the shipping date noted on the packing slip. Requests for returns and exchanges made after 30 days after the shipping date will not be honoured.

11.4 Please follow the steps below in case of returning or exchanging a Database copy:

• Click on the "Order Status" link and enter your original order number and billing zip/postal code. Orders not complying with the 30-day limit will not be allowed to continue.
• Click on the "returns" link, which will allow you to complete the online returns process within 30 days of the original ship date.
• Follow the on-screen instructions.
• Once your returned map data product has been received, you will receive an e/mail notification on your return order status.

NAVTEQ Privacy Policy

Effective date: February 2010

We take your trust seriously, and our goal is to safeguard your privacy while providing you with the best possible experience using our products and services. NAVTEQ North America, LLC and its affiliated companies and properties (collectively, "NAVTEQ") provide this notice explaining our information collection practices and the choices you can make about the way your information is collected and used when you inquire about or purchase our products (the "Products"), or use our websites and navigational services (collectively, the "Services").

NAVTEQ certifies compliance with the United States Department of Commerce's U.S.-EU Safe Harbor Framework, and adheres to the Safe Harbor Principles.

What NAVTEQ Collects

In the course of inquiring about or using NAVTEQ's Products or Services, NAVTEQ may ask you for, among other things, your name, e-mail address, postal address, telephone number, fax number and other registration information. NAVTEQ may request billing and payment information under certain circumstances, such as when you make a purchase from us, including through one of our online stores.

NAVTEQ also may collect certain technical information when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using, your IP address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or Service, and/or aggregate data about the pages visited. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you as a customer, to help us provide quality customer service, to provide and customize our Products and Services, and to offer certain Products and Services to you subject to your marketing preferences.

If you access NAVTEQ Products and Services from a mobile device, NAVTEQ may collect limited information from your device, including location data, but will not store this information in a manner that identifies you individually unless you consent for us to do so.

Some NAVTEQ Products and Services, including some of our online stores, are co-branded and offered in conjunction with another company. By registering for or using these Products and Services, both NAVTEQ and the other company may receive information collected in conjunction with the co-branded Products and Services.

How NAVTEQ Uses the Information

Except as otherwise indicated, NAVTEQ uses the personally identifiable information ("Personal Information") you provide:

• to fulfill your requests for our Products and Services and those of our partners and to respond to your inquiries about our offerings;
• to communicate with you and to assist you with any questions you have about an order you have placed for Products and Services;
• to offer you other products or services, including NAVTEQ Products and Services, that may be of interest to you;
• to ease use of our Products and Services by eliminating the need to re-enter information;
• to display content and advertising customized to your interests and preferences;
• to assist us in the development of new Products or Services and/or the improvement of our existing Products and Services;
• to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law;
• to protect the security or integrity of the Products or Services, and/or to enforce the terms governing their use;
• to protect against a threat of safety or destruction of property; and/or
• to protect against legal liability.

Authorized NAVTEQ service providers and contractors may have access to your information to facilitate its use consistent with this Policy.

NAVTEQ may use and store non-personally identifiable information, including anonymized and aggregated data, for any purpose, without limitation, including to generate reporting and to improve the design and content of our Products and Services, and NAVTEQ may share this data with third-parties.

Disclosure of Personal Information

NAVTEQ may disclose Personal Information we maintain about you to non-affiliated third parties under the following types of circumstances: when we have your permission to do so; to comply with the law, or when we respond to a subpoena or other process, legal order, or official request; as otherwise required by law; to establish or exercise our legal rights or defend against legal claims; or, as permitted by applicable law, when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the legal terms that govern your use of our Products and Services. In addition, NAVTEQ may transfer both Personal Information and non-personally identifiable information if NAVTEQ is acquired by or merged with another company.

Your Marketing Preferences

We generally ask you for your marketing preferences at the time we collect your information. If you wish to change your marketing preferences after collection, visit our Contactpage. In addition, some of our Products and Services enable you to maintain your account information online by logging in. For those Products and Services, you may also be able to update your marketing preferences by viewing your account information online. Some mandatory service messages are required for use of the Products or Services, and are not subject to opt-out.

If you wish to access your Personal Information to correct, amend, or delete that information when it is inaccurate, you can request to do so through our Contactpage.

Security

NAVTEQ has implemented security measures to help protect against the risk of loss, misuse and alteration of any information under NAVTEQ's control. For example, NAVTEQ protects online order information through use of encryption, such as by Secure Sockets Layer (SSL) protocol.

Storage and Retention

Your Personal Information will not be stored for longer than is necessary for the purposes described in this Policy, or to otherwise meet legal requirements.

IP Addresses and Cookies

Like other web sites, NAVTEQ uses your domain, IP address and browser information to help diagnose problems with NAVTEQ's Products and Services and equipment, to administer the Products and Services, and for security purposes. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. NAVTEQ may use Cookies in order to identify you to our sites so that NAVTEQ can provide more customized information and services to you. In addition, advertisers on our sites may place their own Cookies. In general, if you choose, you can disable the use of Cookies by reviewing your browser's preferences and options.

International Transfer

As NAVTEQ operates globally, it may be necessary to transfer your information internationally. In particular, information is generally transferred to and processed in the United States. Data protection laws vary between the United States and other jurisdictions. Please be assured that we take reasonable steps so that your privacy is protected.

Modification of Privacy Policy

NAVTEQ may change this Privacy Policy at any time, and will notify you in an appropriate manner, including by posting the changed or amended Privacy Policy on our Products and Services.

Questions

If you have questions about this Policy or about how information we collect is used by NAVTEQ, please contact us here.

NAVTEQ North America, LLC
425 West Randolph Street
Chicago, IL 60657