|Maps & More
|redeem code or activate
|support, customer care
From time to time, it is useful to make a backup of the contents of your navigation software or device to avoid losing data in case of a hardware error or accidental data loss. This guide explains how to make a backup of your device and how to restore a backup if it becomes necessary.
It is suggested to make a backup in at least the following cases:
- Right after you acquire a device or navigation software;
- Before using Naviextras Toolbox to update your navigation software and its content;
- After updating your device or software.
By default, Naviextras Toolbox reminds you to make a backup in each of these events.
Creating a backup
After connecting your device and logging in, click the “Backup” button on the left panel to access the backup and restore functions.
You can see the list of existing backups (this should be empty by default). Click “Create Backup” to start making a backup.
If you wish to give a name to your backup, you can do this when you start creating a backup. If you do not enter a name, the date will be added automatically as the name of the backup.
Please wait until the backup is completed. Do not disconnect or switch off your device during the process.
A status bar with the percentage of completion will be shown while creating a backup is in progress. Once the process is complete, the status bar will change to “Completed” (previous backups will have “ready to restore” displayed in this field).
Restoring a backup
If you need to restore a backup, click the “Restore” button in the line that shows the name of the backup. A warning is displayed that if you choose to continue restoring a backup, all changes and updates will be lost that have been made after the backup has been created. Accept the warning only if you are sure that no harm will be done to your important data.
The time needed to restore a backup is similar to the time needed to create a backup. Please wait until the process is completed. Do not disconnect or switch off your device during the process.
A status bar will be shown, along with the percentage of completion while restoring a backup is in progress.
For a short while, the status bar changes to 'Completed' when the process is finished, then Naviextras Toolbox will re-read your device contents. You can continue using Naviextras Toolbox or exit and disconnect your device after this point.